Manage Work More Easily
Microsoft CRM delivers CRM functionality as a natural extension of Microsoft Office Outlook. Manage customer e-mail, appointments, tasks, and contacts from a single business application.

Build Better Relationships
Use a centralized, customizable view of your customer's preferences, relationships, and activity history to better understand and meet their needs.

Improve Sales Qualification
Spend time with the right leads and prospects. Establish consistent follow-up processes and automate sales activities with powerful system workflow.

Increase Sales Success
Shorten the sales cycle and improve win rates with lead and opportunity management, automated lead routing, sales process management, and competitor tracking.

Cultivate New Sales
Use simple, wizard-driven sales and marketing tools to keep your sales prospects and customers informed of new product and service offerings.

Analyze Sales Performance
Comprehensive reports let you forecast sales, measure business activity and performance, track sales and service success, and identify trends, problems, and opportunities.

Work Away from the Office
Access full sales functionality online or offline through Microsoft Outlook, or work from any location using the Web client or Microsoft Windows Mobile®-based Pocket PC.

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