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On-Demand Enterprise-Wide Relationship Management for Partner-driven Organizations

Deliver superior communications, service your partners and satisfy your customers over the web. Maximize sales and streamline your processes with Powertrak High Tech and Multi-Channel management. High-tech manufacturer/distributors are expanding into new markets using complex sales channels and extending their range of products and services worldwide. Servicing customers and partners in this environment requires multi-level relationship tracking, web self-service, support portals, dealer loyalty management tools and a worldwide presence. With partners selling, installing and servicing these products remotely, organizations need to certify partners for both product knowledge and service skills to make sure that customers receive consistently great service. Sales managers need to keep forecasts tight and current throughout the channel to motivate sales reps and keep business plans on track. Powertrak provides high-tech organizations with award-winning technology to communicate via the web, improve sales, streamline all interactions, get rid of paperwork and grow strong relationships within their best customers and partners. Along with Microsoft Dynamics CRM 3.0, Powertrak is a scalable web-based system built for mid-sized organizations. Powertrak offers every user in every department with one sure path to efficiently service, support and extend the customer experience.

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Powertrak offers rich capabilities that extend far beyond account management and incident tracking, with the scalability to handle large volumes and can be provided as licensed software or in an ASP hosted environment. Powertrak offers the world's best Microsoft Dynamics CRM 3.0 add-on modules including advanced marketing, partner and customer portals, call center, technical case management, and advanced workflow.