Powertrak Customer Portal Product Features
Improve business potential, add value to your customers, reduce costs and
enhance productivity by providing user-specific access to information,
applications, and business processes from a single, web-based portal.
| Focus to the
critical customer needs |
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Extends Case Management to your customers
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Provides incident registration and tracking to your customers over the web with
no training required
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One place to deliver all information to your customers
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Works with the Powertrak Workflow engine to allocate incidents and provide
alerts instantly
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Powertrak Customer Portal comes built-in with secure access to so that each
customer sees just the information that belong to them
|
| Complete
Self-Service Web |
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Provides instant information and saves phone calls
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Separate website running 24/7 so customers can work with critical information
such as cases, company news and account status when it fits their schedule
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Direct access is the proven way to save hundreds and thousands of phone calls
and emails, and keep your call center costs down
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Provides a rich user experience, with graphics, data and scripted
communications with no training
|
| Custom
Configuration view |
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"My Portal" configuration gives each user just what they need
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Users can select just the functions that they need for tailored one-to-one
interactions with your organization
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On-the-fly choices include colors, screen view and access to all "nuggets" of
information that you authorize
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Each nugget shows "what's new" at a glance so that users can go right to the
hot items
|
| Interact with ERP
and other systems |
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Interact with Powertrak, ERP and other data sources
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Customer Portal can provide interaction with anything in the Powertrak CRM
system
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Use the Portal to expose other data sources outside of Powertrak such as ERP,
supply-chain, eCommerce and more with no coding
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Optional Powertrak XML Data Exchange, you can further extend the Portal across
multiple architectures
|
| Configure with No
Coding |
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The Customer Portal provides a separately installed website that can be moved
inside or outside firewalls for full compliance with your corporate security
policies.
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All standard functions are built within the modifiable Powertrak Portal Toolkit
and can be changed on-the-fly
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Build an unlimited number of portal "nuggets" right inside the Powertrak
administration module
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Set up sorting, presentation, table selections, column layout, colors and more
for each nugget right from an easy to use toolkit and administration panel
|
| Link to Knowledge
Management systems |
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Optional link to Microsoft SharePoint or other Knowledge Management (KM)
systems
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Optional link to Microsoft SharePoint or other Knowledge Management (KM)
systems
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Extend the Portal through links to your KM solution to provide access to all
the unstructured documents that your customers need
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Simple HTML links can be set to provide full text and advanced web searching
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Modify the HTML Portal web pages to seamlessly integrate with your other
websites.
|
| Optional add-ons
include: |
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Knowledge Manager
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Powertrak XML data pump
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Event Management and Registration
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Certification
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eCommerce
|
