|
Browser-Based, Queue it Up and use it from Anywhere |
-
Because the system is built using simple web technology, you have complete
flexibility to use the system anywhere, anytime with little training.
-
The module supports multiple calling queues; functions for both inside and
remote personnel, and can handle multiple locations.
-
Costs are significantly reduced because you can run more transactions with less
staff.
-
Improve your mind-share with customer and partners - increase the time they
spend buying and using your products instead of waiting for callbacks.
|
| Customer and
Dealer Support Management |
-
If you have multiple sales channels, or manage a lot of customers, providing a
consistent customer service experience is a major challenge.
-
Powertrak Call Center improves customer response times and enables you to
support your partners and customers more effectively, with more consistent
results.
-
Managers also get accurate real-time activity tracking and detailed reporting.
|
| Branch Dynamic
Scripting |
-
Rules-driven presentation is built in a simple non-programmers interface.
-
With tagged questions, stored answers and access to complete customer and
product profiles, the caller can see prior call notes and all critical facts to
personalize each contact.
|
| Sales Lead
Qualification, Scoring and Routing |
-
Instantly score and qualify your leads based on dynamic script results.
-
With Powertrak you can route leads and follow-up to inside sales To-Do Lists,
or send them to partners via the Powertrak Portal or email for quick follow-up
|
| Built on Microsoft
CRM |
-
Microsoft CRM provides a safe path for scalability, integration, and business
value based on Microsoft .Net and Web Services architecture.
-
Powertrak is built as an enhancement to Microsoft CRM and uses the same tools
and shares the same data.
|
| Enhanced
Marketing, Customer Service and Support |
-
Call Center supports closed loop marketing selling and servicing in one system.
-
Call Center Support staff can script all service issues and communicate results
in real-time, even escalate incidents on the fly.
|
| Integrated with
Powertrak eCRM, Messaging and CTI for Instant communication
|
-
Personnel in every department can see the complete call history and exact
script replies for their accounts.
-
Supports advanced notification such as email notification while on the road.
-
Add optional Computer Telephony interfaces to the system to streamline all
phone handling in your call center.
|
| Audit Trails |
-
Every transaction and file maintenance action is stamped with time, date and
user ID for problem resolution and maintenance control.
|
| A Complete,
Enterprise CRM Solution |
-
Add Powertrak Industry Solutions for Financial Services-based organizations,
High-Tech companies, and Member-based Associations.
-
Add Core modules for Advanced Marketing, Technical Case Management, Product
Configuration.
-
Build your own custom modules using the Powertrak Application Builder to
provide a complete one-stop solution.
|
