Benefits from the Microsoft Dynamics CRM 3.0 Call Center
Powertrak call center gives you scripted, rules-driven presentation and scoring! 100% integrated with both Microsoft Dynamics CRM 3.0 and the other Powertrak modules, Powertrak call center provides maximum customer service at the lowest cost; instant ROI!
Powertrak call center gives you scripted, rules-driven presentation and scoring! 100% integrated with both Microsoft Dynamics CRM 3.0 and the other Powertrak modules, Powertrak call center provides maximum customer service at the lowest cost; instant ROI!
Rules-driven branch dynamic scripting! Easily configurable for
simple and accurate call handling.
Inbound and outbound! Handle any incoming and queue-driven outbound interaction.
Effectiveness tracking! Master questions and cross-correlations show you what scripts work and why.
Browser-based and easy to use! Browser-based for easy deployment and low-cost training.
Real-time productivity tracking! Enhance staff performance motivation on-the-fly.
Branched dynamic scripting inbound and outbound! Create custom qualification and triage scripts to provide consistent messages and service flows.
Flexible active follow-up and scoring! Script scoring is built-in to drive tasks, emails and other user-defined activities.
Customizable and CTI ready! Show exactly what you need from any system and hook it up to any major CTI interface.
Inbound and outbound! Handle any incoming and queue-driven outbound interaction.
Effectiveness tracking! Master questions and cross-correlations show you what scripts work and why.
Browser-based and easy to use! Browser-based for easy deployment and low-cost training.
Real-time productivity tracking! Enhance staff performance motivation on-the-fly.
Branched dynamic scripting inbound and outbound! Create custom qualification and triage scripts to provide consistent messages and service flows.
Flexible active follow-up and scoring! Script scoring is built-in to drive tasks, emails and other user-defined activities.
Customizable and CTI ready! Show exactly what you need from any system and hook it up to any major CTI interface.
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