Powertrak v9.2 is Knowledge-Centered Support Verified v4

Minneapolis, MN—Sept 27, 2010 revROI, a leading provider of revenue acceleration software-as-a-service solutions (SaaS) that includes rules-based ordering, loyalty marketing and chargeable service management, today announced that Powertrak v9.2 has been Knowledge-Centered Support (KCS) Verified v4 by the Consortium for Service Innovation.

Knowledge-Centered Support is the leading best practice for creating and maintaining knowledge in a support environment. Organizations using KCS verified solutions will see improvements in incident resolution and training times, in customer satisfaction, and in customer service agent job satisfaction.

The Consortium for Service Innovation, a not-for-profit alliance of service and support organizations, developed the KCS Verified program to distinguish knowledge management vendors whose products meet the practical requirements outlined in the KCS Verified Criteria. Supported by the Help Desk Institute, KCS is an emerging best practice for knowledge management in service and support organizations.

revROI delivers innovative software-as-a-service solutions that empower customers to sell more, sell faster, increase revenues, market share, and profitability for channel-driven B2B companies. The award-winning Powertrak handles complex quoting, leads, surveys and service cases in a scripted, mobile environment.

"The Consortium for Service Innovation is pleased to have Powertrak distinguish itself as a KCS Verified v4 product. The Verification process is thorough and challenging, and by completing the process, the Powertrak solution has demonstrated that its in align with and can support the KCS practices," said Greg Oxton, Executive Director of the Consortium for Service Innovation.

"The KCS methodology benefits organizations that want to reduce costs, speed case resolution, elevate agent productivity while reducing turnover, and identify new sales opportunities resulting from support interactions," said Mike Belongie, COO at revROI. "This certification establishes that Powertrak v9.2 is meeting the industry standard for knowledge management."

About revROI
revROI delivers award-winning tools to help high-tech companies sell more and sell faster in the cloud with a Product Configurator, Service Management, Time and Expense, Portals and Scripted Lead Management software. For more information, please visit www.revroi.com or contact Steve Bell at 855-846-9784.



Powertrak is KCS Verified v4

2010 Press Releases

     


June 23rd, 2010
Powertrak Provides Powerful Sales Forecasting Abilities


September 27th, 2010
Powertrak v9.2 is Knowledge-Centered Support Verified v4


October 12th, 2010
revROI delivers Android and BlackBerry Tablet access to their High-Tech PRM automation suite


Contact Us
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800 West El Camino Real, Suite 180
Mountain View, CA 94040

Toll Free: 855-846-9784
Fax: 952-653-0404
Email: sales@revroi.com